shipping + returns

Shipping Information

Domestic shipping (Canada):

Orders are processed and shipped within three (3) business days of purchasing (this is often bumped up to five-seven business days during new releases, restocks, and sales due to higher volumes) and are sent via expedited parcel with Canada Post (this includes tracking). Canada Post delivery times will vary by location. Delays with Canada Post are outside of our control, therefore delivery times are not guaranteed by HAVEN KIDS. Delivery times do not include our processing time.

USA shipping:

Orders are processed and shipped within three (3) business days of purchasing (this is often bumped up to five-seven business days during new releases, restocks, and sales due to higher volumes) and are sent via USPS ground (this includes tracking). We are located in Canada and use a service to transport packages across the border to ship directly with USPS. As such, it may take 1-3 business days for your package to be received and scanned by USPS. USPS delivery times are outside of our control, therefore delivery times are not guaranteed by HAVEN KIDS. Delivery times do not include our processing time.

International shipping:

Orders are processed and shipped within three (3) business days of purchasing (this is often bumped up to five-seven business days during new releases, restocks, and sales due to higher volumes) and are sent via USPS International First Class Package or another shipping provider (this includes tracking). We are located in Canada and use a service to transport packages across the border to ship directly with USPS or another shipping provider. As such, it may take 1-3 business days for your package to be received and scanned by the provider. Delivery times are outside of our control, therefore delivery times are not guaranteed by HAVEN KIDS. Delivery times do not include our processing time.

 

Shipping Policies

Tracking number will be provided at time of shipping. HAVEN KIDS cannot be held responsible for lost or stolen packages.

Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Please contact your local post office facility for further information concerning custom duties or fees.

If shipping destination is outside of Canada or USA, mail times can vary greatly depending on customs processing and the efficiency of your local postal service, ranging from 1-12 weeks.

 

Order Cancellations

Order cancellations can only be made within 24 hour of placing your order AND only if the order is not yet processed. Sale items are NOT eligible for cancellations. Orders are often shipped right away, so in some circumstances, a cancellation will NOT be possible, even within the first 24 hours of ordering. Cancellations are not guaranteed, but we will do our best to cancel orders that have not yet been processed. Please email hello[at]havenkidsclothing.com with your order number immediately if you need to request a cancellation. Again, we do not guarantee that a cancellation will be possible, so please be sure to review your order prior to paying.

 

Returns + Exchanges

We want you to love your HAVEN KIDS purchase!

New and unworn/unused items purchased online are eligible for a full refund, exchange or store credit. HAVEN KIDS must be notified within 7 days of delivery for a refund and 14 days of the delivery for an exchange. In order to be eligible all original tags must be attached. All shipping costs are paid by the customer. Do not return items to us without notifying us first or send items that are returned without tracking.

Return items to (contact HAVEN KIDS and await an email response before sending items back): 

HAVEN KIDS Clothing Ltd.
PO Box 78104 Coast Meridian
Port Coquitlam, BC, V3B 3N0
Canada

 

Tights & Socks: Please be advised that tights and socks can only be returned/exchanged if the packaging and tags are completely intact and have not been opened. Opening the packaging to try on will make the item a final sale and not eligible for returns or exchanges.

Quality Issues/Defects: If you receive an item with a defect upon delivery (unworn/unwashed), please inform us immediately. We will work with you to correct the issue and each situation will be handled on a case by case bases. Some solutions are (but not limited to): Return/exchange the item, repair credit provided, discount provided. Customers have 30 days to contact us with any quality issues on worn items to be eligible for a repair credit. Again, each situation will be handled on a case by case bases. Please email hello[at]havenkidsclothing.com immediately to address any concerns.

Sale Items: Please note that all sale items are FINAL SALE and not eligible for returns or exchanges. This will also be specified in each listing item. 

Purchases from our Retailers: Please note that any purchase made from one of our fantastic retailers will need to be returned/exchanged directly with that store and in accordance with their store policies. Quality concerns or issues should also be addressed directly with the retail store you purchased from. 

 

Details about fit are noted in each product listing, if you have additional questions please email hello[at]havenkidsclothing.com.

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