FREE SHIPPING OVER $150CAD IN NORTH AMERICA // OVER $250cad INTERNATIONAL

shipping + returns

Shipping Information

Domestic shipping (Canada):

Orders are processed and shipped within seven business days of purchasing (this is often bumped up to seven business days during new releases, restocks, and sales due to higher volumes) and are sent via expedited parcel with Canada Post (this includes tracking). Canada Post delivery times will vary by location. Delays with Canada Post are outside of our control, therefore delivery times are not guaranteed by HAVEN KIDS. Delivery times do not include our processing time.

USA shipping:

Orders are processed and shipped within seven business days of purchasing (this is often bumped up to seven business days during new releases, restocks, and sales due to higher volumes) and are sent via USPS ground (this includes tracking). We are located in Canada and use a service to transport packages across the border to ship directly with USPS. As such, it may take 1-3 business days for your package to be received and scanned by USPS. USPS delivery times are outside of our control, therefore delivery times are not guaranteed by HAVEN KIDS. Delivery times do not include our processing time.

International shipping:

Orders are processed and shipped within seven business days of purchasing (this is often bumped up to seven business days during new releases, restocks, and sales due to higher volumes) and are sent via USPS International First Class Package (this includes tracking). We are located in Canada and use a service to transport packages across the border to ship directly with USPS. As such, it may take 1-3 business days for your package to be received and scanned by USPS. USPS delivery times are outside of our control, therefore delivery times are not guaranteed by HAVEN KIDS. Delivery times do not include our processing time.

 

Shipping Policies

Tracking number will be provided at time of shipping. HAVEN KIDS cannot be held responsible for lost or stolen packages.

Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Please contact your local post office facility for further information concerning custom duties or fees.

If shipping destination is outside of Canada or USA, mail times can vary greatly depending on customs processing and the efficiency of your local postal service, ranging from 1-12 weeks.

 

Returns + Exchanges

We want you to love your HAVEN KIDS purchase!

New and unworn/unused items purchased online are eligible for a full refund, exchange or store credit. HAVEN KIDS must be notified within 7 days of delivery for a refund and 14 days of the delivery for an exchange. In order to be eligible all original tags must be attached. All shipping costs are paid by the customer. Do not return items to us without notifying us first or send items that are returned without tracking.

Return items to (contact HAVEN KIDS before sending): HAVEN KIDS Clothing Ltd., PO Box 78104 Coast Meridian, Port Coquitlam, BC, V3B 3N0, Canada

Tights & Socks: Please be advised that tights and socks can only be returned/exchanged if the packaging and tags are completely intact and have not been opened. Opening the packaging to try on will make the item a final sale and not eligible for returns or exchanges.

Quality Issues/Defects: If you receive an item with a defect upon delivery (unworn/unwashed), please inform us immediately. We will work with you to correct the issue and each situation will be handled on a case by case bases. Some solutions are (but not limited to): Return/exchange the item, repair credit provided, discount provided. Customers have 30 days to contact us with any quality issues on worn items to be eligible for a repair credit. Again, each situation will be handled on a case by case bases. Please email hello@havenkidsclothing.com immediately to address any concerns.

Sale Items: Please note that all clearance sale items are FINAL SALE and not eligible for returns or exchanges. This will also be specified in each listing item. All items purchased during our 12 DAYS OF CHRISTMAS SALE are not eligible for returns, only exchange or store credit under the same terms listed above.

 

Details about fit are noted in each product listing, if you have additional questions please email hello[at]havenkidsclothing.com.

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